Disclosure: Some of the links in this article may be affiliate links, which can provide compensation to me at no cost to you if you decide to purchase a paid plan. We review these products after doing a lot of research, we check all features and recommend the best products only.

Do you want to manage customer reviews across various online platforms?

Of course, You might be!

Who wouldn't want to maintain a positive online reputation?

Online review management software helps businesses monitor and collect reviews, all at a centralized platform. This ensures hassle-free consistency and efficiency.

However, which review management software is best for you is a primary question that can confuse you.

Don'y worry!

This blog post will uncover multiple online review management software with comprehensive features.

So, stay aligned and embark on a journey to empower yourself with the best reputation management software.

Why do Businesses Require Online Review Management Software?

Online review management software typically offers review monitoring, review generation tools, sentiment analysis, and reporting. 

Businesses may look for the best review management software for multiple reasons, but the primary ones are:

  • They want to monitor and respond to reviews promptly, maintaining a positive online reputation.
  • Businesses want to generate more reviews by automating review requests and reminders.
  • Product owners wish to analyze sentiment and trends in customer feedback to improve products or services.
  • Business owners want to centralize review management across multiple platforms for efficiency and consistency.
  • People might want to gain insights into customer satisfaction and identify areas for improvement.

With this, let us move forward to the best online reputation management software list.

11 Best Review Management Solutions for Controlling Your Online Reputation

1. Birdeye

Birdeye is an AI-powered online review management software that can seamlessly enhance your online reputation across various platforms.

The platform automatically helps you get more reviews. It sends the link to the top review sites so your customers can post their feedback.

Its all-in-one and easy-to-use interface helps you access posted reviews of every location. You can also run a real-time feedback campaign to gather feedback live.

Birdeye can control over 200 review sites, including Google and Facebook, to amplify reviews online. The platform can easily be integrated with over 3k apps. Overall, you can manage all your reviews on a unified platform.

Key Features

  • Review monitoring
  • Respond to reviews
  • Automatically share reviews across all channels
  • Auto-send review requests
  • Visualize customer experience
  • Complete Google solution for local business

Pricing Plans

Birdeye reputation management software's pricing tier starts at $299 per user per month. The company also provides a free user guide to help users better understand the tool.

2. Snoball

Snoball stands out as a word-of-mouth marketing platform tailored for B2B events. It enables organizers to boost event visibility without expanding budgets. 

Its reputation lies in automating word-of-mouth marketing, facilitating referrals, creating marketing assets, and effortlessly gathering reviews. Snoball is an ideal choice for automating word-of-mouth strategies.

Its holistic approach helps you leverage satisfied customers for referrals and enhance a brand's online reputation through positive reviews and improved customer sentiments. 

Moreover, Snoball integrates seamlessly with major CRMs like Salesforce, HubSpot, and Zoho CRM. It offers an API for enhanced flexibility and functionality.

Key Features

  • Generate referrals automatically
  • Creates marketing assets
  • Collect reviews
  • Automates word-of-mouth marketing
  • Enhances reputation via sales cycle
  • Provides in-depth analytics
  • Seamless Customer Relationship Management (CRM) integration
  • Easy onboarding
  • World-class customer support

Pricing Plans

Free: $0
Pro: $499/month
Pro+Referrals: Custom plan

3. ReviewFlowz

ReviewFlowz is a specialized customer review and testimonial management platform tailored for SaaS companies. It streamlines customer reviews' generation, monitoring, and management across multiple platforms. 

ReviewFlowz offers customizable tools for businesses to manage their online reputation effectively. Such features include customizable review balancing rules, real-time monitoring, AI-powered analysis, and competitor review tracking. 

Key Features

  • Manage Reviews
  • Review widgets
  • Review API
  • Customize widgets on any website
  • Secures brand reputation
  • Hassle-free monitoring
  • Integrates with multiple platforms
  • Allows tracking competitors' reviews

Pricing Plans

Lite: $49/month
Premium: $149/month
Enterprise: Custom plan

4. Jotform

Jotform Enterprise is a cloud-based reputation management platform for creating and managing online forms across various channels. The platform's Card feature streamlines the survey process with a one-page-per-question format. 

It helps enhance response rates and provides actionable insights for market research, lead generation, event management, job applications, and customer reviews.

The form builder in Jotform Enterprise is user-friendly. You can easily customize templates without coding knowledge. Hence, you can create customer feedback surveys tailored to capture sentiments and reviews on products or services that meet your needs. 

Jotform Enterprise integrates with a variety of apps and platforms. It thereby enhances its functionality and compatibility with existing workflows.

Jotform encompasses multiple features to improve your online presence. It gives a comprehensive solution for organizations looking for efficient form automation and customer feedback management.

Key Features

  • Advanced security measures
  • Integrates with diverse platforms
  • Single sign-on(SSO) option
  • Possesses white-labelling options
  • Multiple user-access
  • Report generation
  • Data analysis
  • Offline data collection

Pricing Plans

Starter: Free
Bronze: $34/month
Silver: $39/month
Gold: $99/month
Enterprise: Custom plan

5. ReviewTrackers

ReviewTrackers is a powerful reputation and review management system that enhances acquisition and retention strategies. 

ReviewTrackers stands out due to its actionable insights. It allows businesses to compare their review performance with competitors across various platforms like Google, Facebook, Yelp, and TripAdvisor.

This comparative analysis helps them identify areas for improvement. By capitalizing on strengths, they can drive revenue growth.

Integration with significant business tools such as Google My Business, Hootsuite, and BrandWatch further enhances ReviewTrackers' capabilities.

It provides a seamless experience for businesses looking to manage their online reputation effectively. 

Hence, ReviewTrackers is a reliable solution for businesses that want to optimize their reviews and ratings and leverage customer feedback to drive business success.

Key Features

  • Software review collection
  • Competitor tracking
  • Media monitoring
  • Detailed performance analytics
  • Review widgets
  • Request review via SMS

Pricing Plans

You need to contact their team to know about their pricing plans.

6. Podium

Podium is an all-in-one online review management software that offers incredible customer engagement for local businesses. It encompasses a suite of tools for managing an online presence effectively. 

The platform emphasizes easy-to-use tools for gathering customer feedback. It thereby encourages them to leave product reviews.

Podium offers personalized text conversations and customizable review campaign options. Such features enhance the engagement process, helping businesses build a positive online reputation.

The platform allows integration with popular tools. Some of the primary tools are Salesforce, Airtable, and Calendly, which expand Podium's functionality. This enables businesses to streamline workflows and improve overall customer interactions.

Podium stands out as comprehensive management software for your organization. It aids you in managing your online presence and effectively engaging with customers.

Key Features

  • Online review generation
  • SMS marketing
  • Webchat
  • Payment processing
  • Enhance customer experience
  • Boost local SEO

Pricing Plans

Core: $399/month
Pro: $599/month
Signature: Custom Plans

7. Reviews.io

Reviews.io offers a powerful solution for managing online reputation across multiple platforms. With features like monitoring and controlling feedback,  businesses can ensure a consistent review rating and respond swiftly to negative reviews. 

The platform also simplifies sending review invites to customers. It allows selective distribution without the need for separate contracts with each provider.

Reviews.io stands out due to its integration capability. It can easily link with various platforms to manage ratings and reviews effectively.

You can control the distribution of review invitations based on their priorities, enhancing flexibility and customization. The Reputation Manager tool further boosts reputation management efforts by generating positive customer reviews and directing them to relevant platforms for ongoing growth.

Key Features

  • Company reviews
  • Product reviews
  • Reviews widget
  • Surveys
  • Monitors and controls feedback
  • Shopify replay sessions
  • consistent review rating

Pricing Plans

Free: $0
StartUp: $99/month
Grow: $299/month
Plus: $499/month

8. Yext Digital Presence Platform

Yext is a reputable online review management software that stands out with its robust review management tool.

Administrators can efficiently review and manage customer feedback and responses with a centralized dashboard and brand control features. Yext stands out with its real-time notifications. 

The platform's review management capabilities enable businesses to monitor and respond promptly to customer feedback across various online platforms. This proactive approach to reputation management helps organizations preserve a positive image and enhance customer satisfaction.

Yext's user-friendly interface and comprehensive analytics provide valuable insights into customer sentiment. It lets organizations make informed decisions to enhance their online reputation.

Yext is a reliable choice for businesses looking to effectively manage their reputation and drive positive customer experiences.

Key Features

  • Listings management
  • Local SEO optimization
  • Customer engagement tools
  • Reliable platform
  • Easy-to-use interface
  • Manages your online presence
  • Centralized customer feedback
  • Personalized messaging

Pricing Plans

You must contact Yext for insights about its pricing structure.

9. Brand24

Brand24 is a digital tool for social listening and media monitoring. It is another reputable online review management software for controlling social proof.

The platform offers actionable analytics and AI-powered sentiment analysis. It helps businesses manage online reputation by monitoring customer reviews across platforms like social media, review sites, and blogs. 

The tool integrates with major platforms and provides insights to improve brand image and engagement.

Key Features

  • Monitor Brands
  • Analyze sentiments
  • Create reports
  • Evaluates benchmarks against competitors
  • Measure awareness
  • Automate reporting
  • Informed decisions based on data
  • Accessibility to hashtag metrics

Pricing Plans

Individual: $79/month (billed annually)
Team: $1499/month (billed annually)
Pro: $199/month (billed annually)
Enterprise: $399/month (billed annually)

10. Yotpo

Yotpo is a renowned retention marketing platform tailored for ecommerce businesses. It is specialized in feedback generation and referrals.

With Yotpo, businesses can gather reviews via text or email. Customers can enhance their feedback with photos and videos for added authenticity.

Yotpo can showcase positive reviews on websites, highlight key points, and display reviews prominently on checkout pages to influence potential customers. The platform's reporting and analytics module provides detailed insights into customer sentiment. 

Yotpo seamlessly integrates with popular ecommerce platforms like Shopify, Magento, BigCommerce, and WooCommerce. It thereby streamlines the review collection and display process for businesses across various online storefronts.

Key Features

  • Seamless integration
  • Easy to use
  • Intuitive interface
  • Allows gathering reviews via text or emails

Pricing Plans

Starter: $79/month
Pro: $169/month
Premium: Custom Price

11. Rize Reviews

Rize Reviews is a comprehensive online review management software that offers a versatile reviews widget to showcase customer feedback from Google, Facebook, and the Better Business Bureau (BBB).

This widget allows you to customize display settings and choose whether to show the aggregate review score. It thereby enhances your online presence.

With Rize Reviews, customers can conveniently share their reviews across various platforms using any device. The software provides a user-friendly interface and accessibility features to ensure seamless engagement across multiple channels.

Moreover, Rize Reviews comes with a suite of reputation management tools. It includes targeted campaigns, personalized messaging, and automated review monitoring.

It seamlessly integrates with renowned business tools like Salesforce, Zoho CRM, and LinkedIn, empowering businesses to manage their online reputations effectively.

Key Features

  • Multi-channel management
  • Manages online reputation
  • Personalized messaging option
  • Automates review monitoring
  • Review response service
  • In-depth reporting
  • White-label service
  • Unlimited email & text requests
  • Excellent customer support

Pricing Plans

Rize Review offers pricing details on request. Moreover, they provide free demos to help you understand the topic better.

Frequently Asked Questions

An online review management system is a digital tool or platform designed to help businesses monitor, collect, and manage customer reviews and feedback across diverse online channels such as social media, review websites, and search engines.

A review management tool is a software or platform that helps businesses monitor, collect, manage, and respond to customer reviews and feedback across various online channels such as review websites, social media platforms, and search engines.

You can utilize tools like social media monitoring tools, Google Alerts, , and specialized review management software to monitor online reviews. Regularly checking review platforms directly and setting up notifications for new reviews can help you stay updated on customer feedback.

To choose a review management software, consider your business size, budget, features needed (e.g., review monitoring, response management, analytics), integration capabilities with existing tools, and customer support options.

Got your Best Review Management Software?

Selecting the best review management software is critical to enhancing your online reputation and customer engagement.

With the right tool, you can efficiently collect, monitor, and respond to customer feedback on various platforms.

Whether showcasing positive reviews or addressing negative feedback, a robust review management solution streamlines these processes.

Choosing a platform that resonates with your business goals and customer engagement strategies can elevate your brand's online presence and foster stronger relationships with your audience.

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