Disclosure: Some of the links in this article may be affiliate links, which can provide compensation to me at no cost to you if you decide to purchase a paid plan. We review these products after doing a lot of research, we check all features and recommend the best products only.
Do you want to manage customer reviews across various online platforms?
Of course, You might be!
Who wouldn't want to maintain a positive online reputation?
Online review management software helps businesses monitor and collect reviews, all at a centralized platform. This ensures hassle-free consistency and efficiency.
However, which review management software is best for you is a primary question that can confuse you.
Don'y worry!
This blog post will uncover multiple online review management software with comprehensive features.
So, stay aligned and embark on a journey to empower yourself with the best reputation management software.
Why do Businesses Require Online Review Management Software?
Online review management software typically offers review monitoring, review generation tools, sentiment analysis, and reporting.
Businesses may look for the best review management software for multiple reasons, but the primary ones are:
With this, let us move forward to the best online reputation management software list.
11 Best Review Management Solutions for Controlling Your Online Reputation
1. Birdeye
Birdeye is an AI-powered online review management software that can seamlessly enhance your online reputation across various platforms.
The platform automatically helps you get more reviews. It sends the link to the top review sites so your customers can post their feedback.
Its all-in-one and easy-to-use interface helps you access posted reviews of every location. You can also run a real-time feedback campaign to gather feedback live.
Birdeye can control over 200 review sites, including Google and Facebook, to amplify reviews online. The platform can easily be integrated with over 3k apps. Overall, you can manage all your reviews on a unified platform.
Key Features
Pricing Plans
Birdeye reputation management software's pricing tier starts at $299 per user per month. The company also provides a free user guide to help users better understand the tool.
2. Snoball
Snoball stands out as a word-of-mouth marketing platform tailored for B2B events. It enables organizers to boost event visibility without expanding budgets.
Its reputation lies in automating word-of-mouth marketing, facilitating referrals, creating marketing assets, and effortlessly gathering reviews. Snoball is an ideal choice for automating word-of-mouth strategies.
Its holistic approach helps you leverage satisfied customers for referrals and enhance a brand's online reputation through positive reviews and improved customer sentiments.
Moreover, Snoball integrates seamlessly with major CRMs like Salesforce, HubSpot, and Zoho CRM. It offers an API for enhanced flexibility and functionality.
Key Features
Pricing Plans
Free: $0
Pro: $499/month
Pro+Referrals: Custom plan
3. ReviewFlowz
ReviewFlowz is a specialized customer review and testimonial management platform tailored for SaaS companies. It streamlines customer reviews' generation, monitoring, and management across multiple platforms.
ReviewFlowz offers customizable tools for businesses to manage their online reputation effectively. Such features include customizable review balancing rules, real-time monitoring, AI-powered analysis, and competitor review tracking.
Key Features
Pricing Plans
Lite: $49/month
Premium: $149/month
Enterprise: Custom plan
4. Jotform
Jotform Enterprise is a cloud-based reputation management platform for creating and managing online forms across various channels. The platform's Card feature streamlines the survey process with a one-page-per-question format.
It helps enhance response rates and provides actionable insights for market research, lead generation, event management, job applications, and customer reviews.
The form builder in Jotform Enterprise is user-friendly. You can easily customize templates without coding knowledge. Hence, you can create customer feedback surveys tailored to capture sentiments and reviews on products or services that meet your needs.
Jotform Enterprise integrates with a variety of apps and platforms. It thereby enhances its functionality and compatibility with existing workflows.
Jotform encompasses multiple features to improve your online presence. It gives a comprehensive solution for organizations looking for efficient form automation and customer feedback management.
Key Features
Pricing Plans
Starter: Free
Bronze: $34/month
Silver: $39/month
Gold: $99/month
Enterprise: Custom plan
5. ReviewTrackers
ReviewTrackers is a powerful reputation and review management system that enhances acquisition and retention strategies.
ReviewTrackers stands out due to its actionable insights. It allows businesses to compare their review performance with competitors across various platforms like Google, Facebook, Yelp, and TripAdvisor.
This comparative analysis helps them identify areas for improvement. By capitalizing on strengths, they can drive revenue growth.
Integration with significant business tools such as Google My Business, Hootsuite, and BrandWatch further enhances ReviewTrackers' capabilities.
It provides a seamless experience for businesses looking to manage their online reputation effectively.
Hence, ReviewTrackers is a reliable solution for businesses that want to optimize their reviews and ratings and leverage customer feedback to drive business success.
Key Features
Pricing Plans
You need to contact their team to know about their pricing plans.
6. Podium
Podium is an all-in-one online review management software that offers incredible customer engagement for local businesses. It encompasses a suite of tools for managing an online presence effectively.
The platform emphasizes easy-to-use tools for gathering customer feedback. It thereby encourages them to leave product reviews.
Podium offers personalized text conversations and customizable review campaign options. Such features enhance the engagement process, helping businesses build a positive online reputation.
The platform allows integration with popular tools. Some of the primary tools are Salesforce, Airtable, and Calendly, which expand Podium's functionality. This enables businesses to streamline workflows and improve overall customer interactions.
Podium stands out as comprehensive management software for your organization. It aids you in managing your online presence and effectively engaging with customers.
Key Features
Pricing Plans
Core: $399/month
Pro: $599/month
Signature: Custom Plans
7. Reviews.io
Reviews.io offers a powerful solution for managing online reputation across multiple platforms. With features like monitoring and controlling feedback, businesses can ensure a consistent review rating and respond swiftly to negative reviews.
The platform also simplifies sending review invites to customers. It allows selective distribution without the need for separate contracts with each provider.
Reviews.io stands out due to its integration capability. It can easily link with various platforms to manage ratings and reviews effectively.
You can control the distribution of review invitations based on their priorities, enhancing flexibility and customization. The Reputation Manager tool further boosts reputation management efforts by generating positive customer reviews and directing them to relevant platforms for ongoing growth.
Key Features
Pricing Plans
Free: $0
StartUp: $99/month
Grow: $299/month
Plus: $499/month
8. Yext Digital Presence Platform
Yext is a reputable online review management software that stands out with its robust review management tool.
Administrators can efficiently review and manage customer feedback and responses with a centralized dashboard and brand control features. Yext stands out with its real-time notifications.
The platform's review management capabilities enable businesses to monitor and respond promptly to customer feedback across various online platforms. This proactive approach to reputation management helps organizations preserve a positive image and enhance customer satisfaction.
Yext's user-friendly interface and comprehensive analytics provide valuable insights into customer sentiment. It lets organizations make informed decisions to enhance their online reputation.
Yext is a reliable choice for businesses looking to effectively manage their reputation and drive positive customer experiences.
Key Features
Pricing Plans
You must contact Yext for insights about its pricing structure.
9. Brand24
Brand24 is a digital tool for social listening and media monitoring. It is another reputable online review management software for controlling social proof.
The platform offers actionable analytics and AI-powered sentiment analysis. It helps businesses manage online reputation by monitoring customer reviews across platforms like social media, review sites, and blogs.
The tool integrates with major platforms and provides insights to improve brand image and engagement.
Key Features
Pricing Plans
Individual: $79/month (billed annually)
Team: $1499/month (billed annually)
Pro: $199/month (billed annually)
Enterprise: $399/month (billed annually)
10. Yotpo
Yotpo is a renowned retention marketing platform tailored for ecommerce businesses. It is specialized in feedback generation and referrals.
With Yotpo, businesses can gather reviews via text or email. Customers can enhance their feedback with photos and videos for added authenticity.
Yotpo can showcase positive reviews on websites, highlight key points, and display reviews prominently on checkout pages to influence potential customers. The platform's reporting and analytics module provides detailed insights into customer sentiment.
Yotpo seamlessly integrates with popular ecommerce platforms like Shopify, Magento, BigCommerce, and WooCommerce. It thereby streamlines the review collection and display process for businesses across various online storefronts.
Key Features
Pricing Plans
Starter: $79/month
Pro: $169/month
Premium: Custom Price
11. Rize Reviews
Rize Reviews is a comprehensive online review management software that offers a versatile reviews widget to showcase customer feedback from Google, Facebook, and the Better Business Bureau (BBB).
This widget allows you to customize display settings and choose whether to show the aggregate review score. It thereby enhances your online presence.
With Rize Reviews, customers can conveniently share their reviews across various platforms using any device. The software provides a user-friendly interface and accessibility features to ensure seamless engagement across multiple channels.
Moreover, Rize Reviews comes with a suite of reputation management tools. It includes targeted campaigns, personalized messaging, and automated review monitoring.
It seamlessly integrates with renowned business tools like Salesforce, Zoho CRM, and LinkedIn, empowering businesses to manage their online reputations effectively.
Key Features
Pricing Plans
Rize Review offers pricing details on request. Moreover, they provide free demos to help you understand the topic better.
Frequently Asked Questions
Got your Best Review Management Software?
Selecting the best review management software is critical to enhancing your online reputation and customer engagement.
With the right tool, you can efficiently collect, monitor, and respond to customer feedback on various platforms.
Whether showcasing positive reviews or addressing negative feedback, a robust review management solution streamlines these processes.
Choosing a platform that resonates with your business goals and customer engagement strategies can elevate your brand's online presence and foster stronger relationships with your audience.
